Shipping
What is the shipping cost for my order, and when will my order be sent out?

Please visit the Shipping & Return page for further information regarding shipping costs and delivery inquires. 
Do you ship to my country?

DEYS ship to most locations worldwide. Please find the full list of countries by visiting the Shipping & Return page.
How can I track my shipment?

Both Danish and international orders will be shipped with an international courier. Once your parcel has been shipped you will receive the tracking number by email.
I placed multiple orders, will they be shipped together?

When multiple orders are placed within the same brief period, and with the same shipping information our warehouse team will try and send this together. If you wish to have your orders sent separately, please reach out to soeren@deys.dk after you placed your orders.
Payments
What are your accepted payment methods?

DEYS accepts payments with VISA, MasterCard, PayPal, ApplePay and GooglePay. For Danish customers, we also accept MobilePay
Do I have to pay international taxes and duties?

Please visit the Shipping & Return page for further information regarding taxes and duties regarding orders from DEYS
Products
The style, color or product I am looking for is not available.

The products and sizes displayed on our web store reflects what we currently have in stock. If you wish to receive further information regarding the style you are after, please reach out to soeren@deys.dk
I need help with sizing.

You can find sizing charts with all measurements for our products on the bottom for the page. In the detail description you will also find the fit of the product. If you need further information in regards of size and fit, please reach out to soeren@deys.dk
Where are your products produced?

Our products are made in a wide range of geographical locations, from the European Union to the far east. You can see the product origins in the description slider on the product page.
Orders
Can I make any changes to my order?

The processing of your order starts as soon as your order is placed. With a limited timeframe for us to cancel or amend it. Please not that busy periods; such as holidays, sale and new releases, may prevent changing your order in time. If you would like to change your order, please contact our customer support as soon as possible at soeren@deys.dk
I did not receive my order confirmation.

As soon as your order is placed, an order confirmation is sent to the email address you entered in the checkout. If it is missing, please make sure you have provided the correct email address and check your email spam folder. If it is still missing, there might be a typo in the email address on your order. Please contact us at soeren@deys.dk, and we will sort it out for you.
When do I receive my order?

Please visit the Shipping & Return page for further information regarding delivery and when your is expected to be received.
My tracking link does not work.

Note that it can take couriers up to 24 hours to update their tracking links. If your link is not updated after 24 hours, please reach out to soeren@deys.dk
Returns
What is DEYS´s return policy?

During 30 days from the purchase of a product, you may request to return your order.
How do I register my return?

Please register your return on the website, or contact soeren@deys.dk
Does DEYS provide a return label for my order?

DEYS online store is not responsible for shipping costs that may incur regarding the return of a product.
How do i send my order back for a refund?

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Can I exchange items on my received order?

Unfortunately are we unable to offer exchanges. If you would like to change to a different size or item, a new order must be placed.
When will I receive my refund?

Please note returns can take up to 10 business days to process from arrival of your package to our warehouse. During busy periods, this timeline can be longer. However, we do strive to process all returned items as quickly as possible.
My product has a defect.

In case of a product defect, please make a claim via soeren@deys.dk. You will receive a response from our team as quickly as possible.